Event Staff – Customer Service Representative

Key Responsibilities:

• Guest Assistance: Greet attendees, direct them to event areas, and answer any questions regarding event schedules, venues, or facilities.
• Ticketing & Registration Support: Assist with ticketing and check-in processes, ensuring smooth and efficient entry for guests. This may include scanning tickets, verifying guest information, or entering data into systems.
• Event Information Distribution: Provide guests with event details, schedules, and information on event activities, ensuring they have a clear understanding of the event’s layout and schedule.
• Problem-Solving & Conflict Resolution: Address any concerns, complaints, or problems attendees may have in a professional and efficient manner, ensuring that issues are resolved quickly and satisfactorily.
• Crowd Management: Assist with crowd control to ensure a safe and orderly flow of guests in and out of event spaces, especially during peak times.
• Monitoring & Reporting: Walk around event areas to monitor guest behavior, ensure safety, and assist with any special needs or issues. Report any concerns or incidents to event management.
• Physical Tasks: Perform physical tasks such as scanning tickets or entering information into systems, assisting with line management, or directing attendees to the appropriate areas.

Qualifications:

• Experience: Previous customer service or event staff experience is preferred, but not required. Training will be provided.
• Communication Skills: Excellent verbal communication skills, with a friendly and professional demeanor. Comfortable interacting with diverse groups of people.
• Problem-Solving: Strong ability to think on your feet and resolve issues quickly and efficiently.
• Attention to Detail: Ensure all aspects of the event, including guest inquiries, logistics, and operations, run smoothly.
• Physical Stamina: Ability to stand and walk for long periods, perform scanning or typing tasks, and assist with light physical tasks as needed.
• Teamwork: Ability to work well with a diverse team of event staff and contribute to a collaborative environment.
• Flexibility: Must be able to work during mornings, evenings, weekends, and holiday periods, depending on event schedules.
• Tech-Savvy: Experience with event management software, ticketing systems, or basic point-of-sale systems is a plus

Preferred Skills (Not Required):

• Multilingual: Ability to speak multiple languages is a plus.
• First Aid/CPR Certification: Basic first aid training or certification is a plus.

Working Conditions:

• This role requires working in a dynamic, fast-paced environment, often on your feet for extended periods.
• Flexibility in hours is required, as events may take place during evenings, weekends, and holidays.
• The position may involve handling large crowds and ensuring the safety and comfort of all attendees.